Refund & Return Policy


Refund & Return Policy

Thank you for shopping at  whiskerplace.com. We want you and your pets to be happy with your purchase. If you are not fully satisfied, please review our refund and return policy below.

1. Returns

  • We accept returns within [30 days] of the delivery date.

  • Items must be unused, in original packaging, and in resellable condition.

  • Proof of purchase (receipt, order confirmation, or invoice) is required.

2. Non-Returnable Items

Certain products are not eligible for return or refund, including:

  • Perishable goods (pet food, treats, supplements).

  • Opened or used grooming products (shampoo, sprays, etc.).

  • Personalized or custom-made items.

  • Gift cards or digital products (e-books, gift codes).

3. Refunds

  • Once your return is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be processed to your original payment method within [30 business days].

  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

4. Exchanges

  • We allow exchanges for defective or damaged items.

  • If you need to exchange an item, contact us at Edbizz00@gmail.com   before shipping it back.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective or incorrectly shipped.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within [30 days] of delivery. We will arrange a replacement or full refund at no extra cost to you.